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Privacy policy

We acquire private information from our customers when they use the services operated by the Bossa Nova Web shop, and we handle the information as follows.

Information provided by our customers

(1) Through the purchase of products, subscriptions to the e-mail magazine, inquiries, etc., name, address, phone number (including cell phone and fax numbers), e-mail address (including that for cell phone),Other contact information.
(2) The information automatically collected when accessing the website.
* IP address of the PC used when the customer accesses the Internet.
* Information automatically collected on accessing the website: type and version of browser, OS, platform, pages viewed (URLs), date and time of visit, and information related to displayed or searched products.
* Information automatically collected and stored whenever a customer uses our services, including access information acquired through cookie technology.

Purpose of Use

(1) About the trading service we offer
  When a customer submits an order, delivery of the order, settlement of payment, response to customer inquiries, inquiries to a customer from us, related after-sales services, and other necessary tasks to execute the transaction.
(2) About advertising or marketing
* To offer information, such as the e-mail magazine for customers.
* To offer information on our service via e-mail, postal mail, or phone.
* To analyze the use of the service by customers to develop new services or to improve existing services. (By acquiring access logs)
(3) To respond to customer inquiries
* To respond to inquiries from our customers via e-mails, postal mail, or telephone calls.

Handling of Personal Information

We handle personal information in accordance with the Personal Information Protection Act.

Contact Person for Inquiries on Personal Information Protection

In the event of a complaint, inquiry, or confirmation, please contact below.

Tomoko Kobayashi : Online Sales Representative
Kaneko Bldg. 2F, 3-17-11, Shin-Yokohama, Kohoku-ku, Yokohama, Kanagawa, 222-0033 Japan
Tel : +81-45-478-3108
E-mail :